IT Helpdesk Co-ordinator
Our client, a leading IT services provider, are looking for an enthusiastic and customer service focused IT Helpdesk Co-ordinator to help provide 1st/2nd line support to their clients’ needs and services.
Summary of Role & Responsibilities
This is a “Hands-on” role that requires the role holder to co-ordination the day-to-day technical support provided by our client, to its customers. This includes the responsibility for the “Helpdesk” function ensuring that all customer calls are logged, progressed or escalated to a conclusion in a timely and consultative manner in-line with service agreements. The role holder will ensure the “Helpdesk” serves as the key point of contact for all IT reported issues and customer requests.
The prime responsibility is the clear communication and effective resource utilisation of a technical team to minimise the downtime of the customer’s services. The role holder must be able to listen, understand and provide clear instructions to self and others to ensure a timely and cost-effective resolution to resolving technical problems and general enquiries.
Technical Engineering Support & Helpdesk
Working Hours and Flexibility
There will be times when you will need to work extra hours and demonstrate flexibility in your working hours, there will also be times when some project and support work needs to be carried out outside of customers working hours. We will always endeavour to recognise and appreciate this work, either with a bonus or time off in lieu.
What is expected:
A candidate that has taken the time to apply for this role and has invested time in their application, a basic CV with limited detail will not be enough, we want to see that you are an ideal candidate for this role. We are a company in transition to achieve measurable growth. As a result, this could be a great opportunity for you to progress through the technical structure within the company.
IT Technical: 3 years.
MTA is favourable, training will be provided.
Fluent & Effective English
Full UK Driving Licence
Strong client facing/customer service experience
Tagged as: CO-ORDINATOR, Helpdesk, Helpdesk Manager, IT Support
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