Our client, a global IT and digital consultancy, has a vacancy for a Request Fulfilment Analyst to start as soon as possible for a 3 month contract.
In this role you will be working in a multi supplier environment. You will be relying on your skill at managing escalations and mediating conflicts between suppliers, customers, and the business.
You will be using your working knowledge of ServiceNow to produce relevant reports and documentation, working in a manner befitting your Itil V3 qualification.
Your successful application depends on your years of hands on experience in request management and fulfilment roles, especially in the realms of assessment and approval. You will have a strong understanding of the end to end request fulfilment process. This will head from initial customer requests all the way through to fulfilment. Finally, you will most of all be depending on your excellent relationship management skills.