Location: Manchester – hybrid – Shift work is required.
Rate: £400 per day.
Looking for an 0365 Engineer for a 6 month project with a client based in Manchester.
Job Duties
Day to Day Tier 2 support of Office 365 issues
Working to complete tickets in a timely manner with customer satisfaction as a top priority
Suggesting and making improvements to operational processes through automation
Monitoring Microsoft O365 systems and licensing and reacting promptly to alerts or escalated outage tickets and following Incident management processes.
Support On Call support shifts
Work closely with Level 1 & 2 ServiceDesk/Support teams to hand off escalations, notify of system issues, understand real time issue ticket metrics, and provide knowledge transfer.
Work closely with Level 3 Engineering Teams to transfer knowledge and update product/service owners of issues.
Other tasks as assigned.
Required Skills
Excellent written and spoken English communication skills.
Strong Experience handling support for major issues efficiently and effectively to full resolution
Strong experience with Azure, O365 and related admin portals (Exchange Online, Teams, SharePoint Online, etc)
Solid understanding of PowerShell and experience in Automating tasks
Solid understanding of using tools like MFCMAPI, Wireshark, Netmon, etc to investigate O365 issues and network problems, and display advanced troubleshooting skills
Experience with mail flow troubleshooting, Microsoft Defender and Cisco IronPort technologies
Experience supporting Zoom and other audio/video conferencing technologies.
This role will involve shift work including nights & weekends. Work at home policy is Monday & Fridays, night shifts and weekend shifts.
