Executive Support Engineer Contract

Role:                                      Executive Support Engineer

Duration:                             3 Months

Location:                              Milton Keynes

Rate:                                      £27 per hour

Ref:                                        452925

The Role:

We have an opening for a Support Engineer to join the Executive Support team which provides end to end support service to the most senior & influential Directors & Executives within the organisation. The aim is to provide a high level of support with a high percentage of ‘calls’ resolved within the tight SLAs. Project work will also be undertaken by the team.

Responsibilities:

• Providing responsive technical support.
• Escalate problems where necessary to third parties both internal and external.
• Respond to phone and face to face incidents reported to the team.
• Capture all workload activity via Remedy toolset
• Plan and implement approved desk moves and changes.
• Maintain adherence to IT Security practices, directives and recommendation.
• Prioritise workload & use initiative in a fast paced environment.
• Cross team liaison both internally & externally with vendors / suppliers nationally and internationally to ensure executive incidents & requests are handled with priority and the customer is constantly updated as to progress.
• Compiling technical road maps for future innovation & business integration.
• Answer executive helpline between 08:00 -18:30 (dependent on shift) and be available to take part in an out of hours shift rota for evenings and weekends.

Skills:

• Proven background in providing executive IT Support.
• Must possess an eye for detail and a proactive, innovative & flexible mind-set.
• Able of facilitating any technological requests with a keen interest and deep knowledge in the tech industry.

Able to add real value both to the business as a trusted advisor and prominent ambassador.