Unified Engineer (MS Teams Voice) Contract

Role:                      Unified Engineer (MS Teams Voice)

Location:              Salford, Manchester

Length:                 4 Months

Rates:                    Market Rates

Responsibilities:

• Working on day to day administration tasks like MACD request, proactive incident management, DID management
• Working on alert management, VoIP device registration, profile creations on Teams
• Understanding of Global service offerings such as SIP Trucking, Audio and Video Conferencing and IP Telephony architectures
• Good knowledge on video conferencing and interop as expected to support on similar scenario and endpoints with knowledge on product like Pexip
• Troubleshooting PSTN call issues and coordinating on Trunk, PRI issues.
• Good understanding on MS Licensing
• Experience with SBC and voice gateway and understanding on Direct Routing configuration to provide support on same.
• Good experience with VOIP end points like Cisco or Teams Compatible devices like registration, firmware upgrade, troubleshooting
• Ability to troubleshoot and fix various technical problems.
• Troubleshooting endpoints/gateways/gatekeeper registration
• Knowledge about Emergency Location and Assignment
• Experience managing voicemail system and troubleshooting Voicemail & Unity Call handlers.
• Ability to read and analyses log files and network traces.
• Day to day report fetching and analyzing CDR for proactive incident management.
• Strong experience on log analysis, packet capture and ability to interpret.

Skills:

• Experience in supporting Microsoft teams & Cisco IP telephony.
• Deep level of understanding of voice technologies:
  • Enterprise Voice configurations , Direct Routing in MS Teams
  • Voice policies & Class of Restrictions
  • Routing over a complex infrastructure (TDM , SBC, SIP, Media Gateways, VoIP, H.323 )
  • PBX, Codecs, QoS
  • read logs/traces from CUCM & MS Teams
  • SBC configurations and troubleshooting (AudioCodes)
• Tier 3 troubleshooting expertise
• IOS Gateway knowledge: configuration, administration, and troubleshooting
• Protocol expertise in SIP, SCCP, MGCP, H323
• Experience with Cisco video infrastructure (Expressway, VCS,SX & MX series endpoints)
• Experience in supporting emergency responders (Cisco & Intrado)
• Experience in Supporting voice recording system (Cisco & MS teams)
• Experience in supporting PEXIP video integrations
• Experience in supporting IP Fax servers
• Should be Strong in Networking concepts and knowledge of VoIP with Routing & Switching Protocols, TCP/IP, QoS, SIP, VLANs, and WAN protocols and technologies
• Must have prior experience providing technical support to Enterprise Customers.

Please note Shift work is required. 24/7 – 8 hours shifts. Out of Hours can be worked remotely