3RD Line Engineer Contract NEW

Role:                      3^RD Line Engineer

Location:              Ipswich – onsite

Salary:                   £35,000 – £40,000

The Role,

We have an exciting opportunity for a 3^rd Line Engineer to become an integral member of a dynamic & highly skilled engineering team.  The team shares responsibility for maintaining customer systems, resolving day to day issues with the client’s customers’ ICT.

Responsibilities:

• Build, install and maintain customer’s ICT systems to the highest levels of performance.
• Record all hardware/software concerns raised by clients immediately.
• Maintain and promote a high level of professional behaviour and customer care.
• Be an ambassador of the Company by maintaining positive communications with all internal and external contacts.
• Maintain and improve technical skills and qualifications as may be appropriate through Continuous Professional Development (CPD).
• Maximising business opportunities and securing profitable growth for the company.
• Comply with and promote vendor best practise and our business processes.
• Contribute to the development of junior team members.
• Continually review the performance and efficiency of ICO business processes
• Review the performance and efficiency of ICO’s solution stack (products and services

Skills Required:

• Experience working as a 3^rd Line Support Engineer in a similar role.
• Proficient in installation, configuration and administration of Microsoft desktop and server operating systems.
• Installation, configuration, and administration of MS cloud technologies (O365 and Azure).
• Knowledge of LAN & WAN networking technologies (preference for Cisco and Draytek routers, HP switches, Watchguard firewalls)
• Knowledge of device, network, and internet security.
• Knowledge of HP Server hardware.
• Microsoft & other vendor certifications would be advantageous.
• Excellent telephone manner and face to face interpersonal skills
• Good literacy Skills.
• Ability to perform under pressure.