Level 1 /2 Support Engineer Contract

Role: Level 1 /2 Support Engineer
Duration: 1 year contract
Location: Clyde Faslane
Rate: £19.33 per hour (Inside IR35)

Summary of responsibilities
• Ticket management – resolving tickets assigned to their Hub ensuring SLAs are met.
• Hub Stock management including asset management of kit
• Effective management of disposals that are assigned
• Triage and perform hardware repairs of ‘in Warranty kit’ and liaise with vendors for parts and returns
• Locker replenishments where appropriate
• Highlight potential issues with service/potential service and suggest improvements where appropriate
• Adhere to the Customer’s processes and procedures

Essentials
• Experience in a PC field service environment or PC field Workshop environment
• Hardware – Diagnose, troubleshoot, support & repair (including complex laptop break/fix repairs)
• Accredited or willing to go through HP & Dell – Desktop and Laptop training
• Candidates must be willing to be added to an out of hour rota.

Candidates must hold or be willing to undergo SC