Service Owner Contract

Role: Service Owner
Duration: 12 months
Location: Hybrid- from one of the following locations: London, Birmingham, Glasgow, Cardiff, Leeds or Bristol.
Rate: Market Rates (Inside IR35)

Our client is recruiting a Service Owner on a high profile digital public sector project. They have a clear vision to develop a digitally enabled system that works more simply for users and they are looking for talented people to help us achieve it. You will work collaboratively with multidisciplinary digital teams and with stakeholders across policy and operations, delivering digital services that meet user needs and business requirements. You will use the knowledge you gain of how users work and the policy they must comply with to develop and maintain services that speed up complex processes

Key Responsibilities:
• Deliver services that meet the government Digital by Default Service Standard and are best in class for government meeting users’ raised expectations of technology.
• Be outcome-focused and balance the needs of competing stakeholders, ensuring that services are valuable and effective for the organisation
• Create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk
• Represent a service area to departmental board-level officials and senior stakeholders, using information from diverse user, commercial and service sources
• Embed digital culture with your stakeholders, the department and the wider civil service
• Be responsible for legacy technology, which is part of the service area, and tackling the risks associated with this
• Lead and develop a high performing team that use service design and user-centred, data-driven, cloud-based delivery practices – most of which is focussed on replacing our legacy systems

Skills Required

• User focus
• Strategic ownership
• Agile working
• Financial ownership
• Lifecycle perspective
• Operational management
• Problem ownership
• Proven leadership of multidisciplinary digital teams