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Technical Helpdesk Analyst Contract

Role:                    Technical Helpdesk Analyst

Location:           Sheffield – Hybrid – 3 days per week onsite

Duration:           6 months

Salary:                 Market Rate (Inside IR35)

Our client a global enterprise that is disrupting the telecoms market has an opening for a Technical Helpdesk Analyst / Helpdesk Technician for a 6-month project.

Responsibilities:

  • Take incoming calls from alarm engineers, alarm companies and alarm receiving centres.
  • Manage incoming emails
  • Manage tickets on Salesforce from an incident management perspective, taking through from initial logging to resolution.
  • Chase resolving teams for resolutions in a timely manner.
  • Line tests on PSTNS, Broadband faults.
  • Assist with install of new devices
  • Work with alarm company engineers to diagnose and troubleshoot faults
  • Arrange for replacement devices to be sent out.
  • Managing tickets for CCTV surveillance, same as above.

Required Skills:

  • Network and telephony experience (Open Reach/Exchanges/PSTN/ADSL/Ping tests/Dial tone checks – anything telephony networks would be a massive advantage)
  • Experience of working in a service desk environment, managing calls/emails/ticket logging
  • Good customer service skills.

Candidates must be willing to undergo BPSS Clearance

Job Overview

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To apply for this job email your details to shelly@ifrecruit.com.

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