Workday Consultant – HCM Full Time NEW

Role: Workday Consultant – HCM
Location: Hybrid – from either Swindon, Newport or Stockton-on-Tees Office
Salary Expectations: £ 66,000 + Excellent benefits

The Role:
The Workday Lead Consultant – HCM is a senior specialist role providing technical leadership and subject-matter expertise across Workday Human Capital Management within a complex government shared services environment.

Responsibilities:
• Act as a senior Workday HCM authority, providing functional and technical leadership across areas such as:
• Core HCM
• Organisations, Staffing Models and Job Architecture
• Business Process Framework
• Compensation, Absence, Talent and/or Performance (depending on scope)
• Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively and resources are aligned to demand.
• Enforce SLA/KPI frameworks, proactively monitoring performance against response and resolution targets, and driving continuous improvement where breaches occur.
• Ensure effective communication with business stakeholders, providing timely updates on incidents, service performance, and changes impacting operations.
• Define, promote and assure best practice for Workday HCM configuration, design and support across the team.
• Provide technical assurance and peer review of designs, configurations and changes delivered by colleagues, system integrators and third-party suppliers.
• Lead and facilitate complex requirements-gathering and design workshops, translating business needs into clear functional designs and configuration decisions.
• Drive business process improvement, standardisation and optimisation in line with shared services and government best practice and reduce incident volumes.
• Oversee enhancements, releases and regulatory changes, ensuring quality, compliance and auditability.
• Provide oversight of testing activities including system testing, integration testing and user acceptance testing, acting as an escalation point for complex defects and issues.
• Build and maintain effective working relationships with senior HR stakeholders, programme leadership, architects and suppliers.
• Provide clear and timely communication of risks, options and recommendations to support decision-making.
• Support transition to service and ongoing operational support, including knowledge transfer, documentation and handover to support teams.
• Provide day-to-day technical supervision, coaching and mentoring to Band D/E colleagues and contractors.
• Contribute to capability development, knowledge-sharing and succession planning within the Workday team.

Preferred Skills:
• Experience working within a government, public sector or shared services environment.
• Exposure to Workday Payroll and integrations with third-party payroll providers.
• Experience supporting Workday integrations, reporting and analytics.
• Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design.
• Relevant Workday or professional certifications.
• Security & Eligibility
• Collaborative and team-focused, with a commitment to shared success.
• Proactive and adaptable, able to work effectively in a changing programme environment.
• Detail-oriented, with a strong focus on quality, compliance and documentation.
• Customer-focused, with a desire to improve services and user experience.

The Client Offers
• Flexible and hybrid working arrangements.
• A generous annual leave allowance.
• Excellent defined benefit pension scheme
• Access to training, professional development and Workday-related learning opportunities.
• Employee wellbeing support and inclusive working environment.
• Opportunities to develop your career within Digital & Information or the wider organisation.

Please note the successful candidates must be eligible to obtain SC Clearance.