Workday Consultant – HCM Full Time NEW

Role: Workday Consultant – HCM
Location: Hybrid – from either Swindon, Newport or Stockton-on-Tees Office
Salary Expectations: £ 53,000 + Excellent benefits

The Role:
The Workday HCM Consultant plays a key role in the implementation, optimisation and ongoing support of Workday Human Capital Management within a complex government shared services environment.

Responsibilities:
• Act as a Workday HCM subject-matter expert, providing functional and process expertise across areas such as:
o Core HCM
o Organisations, Staffing Models and Job Architecture
o Business Process Framework
o Compensation, Absence, Talent and/or Performance (depending on scope)
• Resolve Workday incidents and service requests across HCM, Finance, and/or Payroll modules, ensuring timely and accurate issue resolution in line with SLAs.
• Triage and prioritise incidents (P1–P4), applying structured investigation techniques to diagnose root causes and implement effective fixes.
• Manage assigned tickets through to closure, maintaining clear, auditable updates and ensuring a high-quality user experience.
• Collaborate with functional and technical teams to resolve complex issues, escalating where necessary with sufficient detail and impact assessment.
• Adhere to defined SLA/KPI targets, ensuring response and resolution times are consistently achieved or exceeded.
• Perform root cause analysis on recurring incidents, contributing to problem management and continuous service improvement initiatives.
• Maintain accurate documentation including knowledge articles, known error records, and troubleshooting guides to support faster resolution and team capability.
• Work closely with programme teams, HR and Payroll stakeholders, and system integrator partners to design, configure and deliver Workday HCM solutions.
• Lead and contribute to requirements-gathering and design workshops, documenting outputs and translating them into clear functional designs and configuration decisions.
• Support business process re-engineering and continuous improvement initiatives, ensuring alignment with Workday best practice and government shared services principles.

Preferred Skills:
• Experience working within a government, public sector or shared services environment.
• Experience supporting Workday integrations, reporting and analytics.
• Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to support transformation, data migration or operating model design.
• Experience supporting audit, compliance or data protection activities.
• Collaborative and team-focused, with a commitment to shared success.
• Proactive and adaptable, able to work effectively in a changing programme environment.
• Detail-oriented, with a strong focus on quality, compliance and documentation.
• Customer-focused, with a desire to improve services and user experience.

The Client Offers
• Flexible and hybrid working arrangements.
• A generous annual leave allowance.
• Excellent defined benefit pension scheme
• Access to training, professional development and Workday-related learning opportunities.
• Employee wellbeing support and inclusive working environment.
• Opportunities to develop your career within Digital & Information or the wider organisation.

Please note the successful candidate must be eligible and willing to undergo SC Clearance.